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FAQ
1. Do you offer any gift-wrapping of gift card service?
2. Do you use ‘real’ gold on your product?
3. What is your recommended care instruction?
4. How to drink?
5. What are my payment options?
6. When will I receive my order?
7. How will I know if my order is on the way?
8. What if I want to cancel or amend my order before it is dispatched?
9. What if I want to return an item?
We don't currently offer any gift-wrapping or gift card services when sending your order as a gift. However, both gift-wrapping and gift cards will
be something we will be trialing in the near future.
Yes, we certainly do, 22 carat gold paint.
We recommend reading our Care Guide for information regarding our products.
If the above didn’t help please contact us
If the above didn’t help please contact us
We currently take card payments via Visa and MasterCard.
If you placed your order by 4pm, it will be dispatched next day, orders place after 4pm will be delivered within 1 -2 working day. Items are sent via APC and will normally arrive within 1-3 working days.
You will receive an automated email once you have placed your order, and another when it is on its way. Alternatively, you can Log-in to your account and view the status of your order there.
You can log in to your account and amend/cancel it there. Alternatively, give us a call on +44 (0) 7783359127 or drop us a line at Sanja@teasemelondon.com
You are able to return an unwanted item within 14 days of receipt, as long as the item is in the original, unworn/unused condition. You are entitled to a replacement, exchange or refund, minus the original postage cost.
To return an item, send it back to the address bellow in a plastic mailing bag (ideally the one you received the item in) using ROYAL MAIL 1st CLASS SIGNED FOR service. Please keep hold of your proof of postage. Once we have received the item back, your refund will be processed within 2 working days of the item being received by us. Please note that we cannot refund the original shipping cost.
To return an item, send it back to the address bellow in a plastic mailing bag (ideally the one you received the item in) using ROYAL MAIL 1st CLASS SIGNED FOR service. Please keep hold of your proof of postage. Once we have received the item back, your refund will be processed within 2 working days of the item being received by us. Please note that we cannot refund the original shipping cost.
